Team · Structure and Employees

How to Organize Departments, Countries, Teams, and Employees

Build the organizational structure before creating users and assigning operational roles.

12 min

1. Step 1

   Create Departments

   Use clear names and keep only active departments that are being used.

   
2. Step 2

   Register Countries

   Add the country and its ISO-2 code to facilitate campaigns and distribution.

   
3. Step 3

   Create Teams

   Associate each team with its country and department.

   
4. Step 4

   Create Employees

   Assign department, country, team, call channel, user, and role.