Operator · Panel, leads and dialer

How to work from the operator panel

Navigate the daily operator panel: objectives, statistics, assigned leads, and calls from the WebRTC dialer.

6 min

1. Step 1

   Review your panel and objectives

   Start your shift in the operator panel. Select the period and review closed sales, deliveries, returns, average ticket, WIKOP, and bonus progress.

   
2. Step 2

   Control your statistics

   Check your current status and filter by today, last hour, or full day. Verify total calls, answered, time, average, recordings, and coverage.

   
3. Step 3

   Prioritize assigned leads

   The leads view organizes work by commercial and logistical status. Enter first into priority groups and update the status after each management.

   
4. Step 4

   Make calls with the dialer

   Confirm that the phone appears registered and connected. Enter the number, press Call, and use the Calls tab to review recent activity.